How about your customers needing follow-up attention on a service or product you provide?
Or maybe you have one department that needs to call another department in your organization for support?
If you answered yes to any of these questions, you probably know all too well that having a good support structure in these areas is pivotal to the success of your business. By now you’re probably also very much aware that the cost for having a big and strong support of this kind, can be expensive.
The good news is that we can assure you; it does not have to be.
Perhaps it’s time to consider outsourcing your technical support operation, to help to lower your costs, increase map power, while virtually eliminating your employer-employee liability.
We have a professionally trained staff, full of agents with years of experience in the technical support industry. Our agents’ résumé includes dealing with CRM systems for clients such as :
Cox Communications, AT&T, USA Medical Billing Systems, Samsung Solutions, and many more.
Most agents in this line of work make between $12-$16 per hour; however, did you know that in all actuality the average cost to house an in-house employee is $20-$30 per hour, after factoring in:
Taxes, Benefits, Over-time, Workers comp, and Facilities.
Our clients report to have saved as much as 57% on their overall overhead; however, they all unanimously agree that the biggest savings were on the employer-employee liability.